Privacy Policy

At E-Juice Couture, protecting your personal information is one of our highest priorities. We are committed to handling your personal data responsibly, securely, and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

This Privacy Policy explains how we collect, use, store, protect, and share your information whenever you visit our website, create an account, place an order, contact our customer support team, or otherwise interact with us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

E-Juice Couture is a UK-based vaping retailer offering a wide selection of vape kits, disposable vapes, e-liquids, replacement pods, coils, accessories, and related products through our website and retail stores.

Business Name: E-Juice Couture

Website: ejuicecouture.com

Business Address: Victoria Road, Holyhead, Anglesey, Wales, LL65 1UD

Email: info@ejuicecouture.com 

Telephone: 01407 238008

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details provided at the end of this document.

Scope of This Privacy Policy

This Privacy Policy applies to all visitors and customers who use our website, purchase products, create customer accounts, subscribe to marketing communications, or otherwise interact with E-Juice Couture.

Our website may contain links to third-party websites for your convenience. Please note that we are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party websites before submitting personal information.

What Is Personal Data?

Personal data refers to any information that can directly or indirectly identify an individual.

Examples include:

• Your full name
• Email address
• Telephone number
• Home or delivery address
• Billing information
• Date of birth
• Payment details
• IP address
• Device identifiers
• Website activity
• Purchase history

Any information that can reasonably be linked to you as an individual may be treated as personal data.

Information We Collect

Depending on how you use our website, we may collect different categories of information.

Personal Information

When placing an order, creating an account, or contacting us, we may collect:

• Full name
• Date of birth (where required for age verification)
• Billing address
• Delivery address
• Email address
• Telephone number
• Company name (if applicable)
• Payment details
• Account login information

Technical Information

Whenever you browse our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Time zone
• Website pages visited
• Time spent on pages
• Referral website
• Click behaviour

This information helps us improve website performance and user experience.

 

Order Information

Whenever you purchase products from us, we may collect:

• Products ordered
• Order history
• Payment status
• Delivery information
• Refund requests
• Return history
• Customer support communications

Marketing Preferences

If you choose to subscribe to our newsletters or promotional communications, we may collect your preferences relating to:

• Email marketing
• Promotional offers
• Product updates
• Exclusive discounts
• Customer surveys

You can unsubscribe at any time.

How We Collect Your Information

We collect information in several ways.

Information You Provide

This includes information you voluntarily provide when:

• Creating an account
• Placing an order
• Contacting customer support
• Joining our mailing list
• Leaving product reviews
• Completing forms on our website
• Participating in promotions or competitions

Information Collected Automatically

Some information is collected automatically through cookies, analytics tools, and website technologies whenever you browse our website.

This helps us understand:

• Which products customers view most
• Website performance
• Shopping behaviour
• Security threats
• Fraud prevention

Information From Third Parties

In certain circumstances, we may receive information from trusted third-party providers, including:

• Payment processors
• Delivery companies
• Fraud prevention services
• Age verification providers
• Analytics providers
• Marketing platforms

These providers only supply information necessary to perform their services.

How We Use Your Personal Information

We only use your personal information when there is a lawful reason to do so.

Your information may be used to:

• Process and fulfil your orders
• Deliver purchased products
• Manage your customer account
• Verify your age where legally required
• Process payments securely
• Respond to enquiries and customer support requests
• Send important order updates
• Prevent fraud and unauthorised activity
• Improve our website and customer experience
• Analyse website performance
• Comply with legal and regulatory obligations
• Send marketing communications where you have given consent

We never sell your personal information to third parties.

Our Legal Basis for Processing Your Data

Under UK GDPR, we rely on one or more of the following legal bases when processing your personal information:

• Performance of a contract (processing your orders)
• Compliance with legal obligations
• Legitimate business interests
• Your consent (such as marketing communications)
• Protection against fraud and unlawful activity

Whenever consent is required, you may withdraw that consent at any time.

Marketing Communications

From time to time, we may send you information about our latest products, special offers, promotions, and company updates.

We will only send marketing communications where:

• You have given your consent; or
• We are legally permitted to do so under applicable data protection laws.

Marketing messages may be sent via:

• Email
• SMS (where applicable)
• Telephone
• Postal mail

You can unsubscribe from our marketing communications at any time by:

• Clicking the "Unsubscribe" link included in our emails.
• Contacting our customer support team.
• Updating your communication preferences within your account (where available).

Choosing to opt out of marketing communications will not affect essential service emails such as order confirmations, shipping notifications, or account-related updates.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, enhance website functionality, and analyse how visitors interact with our website.

Cookies are small text files stored on your device when you visit a website. They help websites recognise returning visitors and improve overall performance.

We may use the following categories of cookies:

Essential Cookies

These cookies are necessary for the operation of our website and cannot be disabled. They enable important features such as:

• Secure login
• Shopping cart functionality
• Checkout process
• Fraud prevention
• Website security

Without these cookies, certain parts of our website may not function correctly.

Performance & Analytics Cookies

These cookies help us understand how visitors use our website by collecting anonymous information such as:

• Pages visited
• Time spent on the website
• Navigation patterns
• Error reports
• Device information

This information allows us to improve website performance and user experience.

Functional Cookies

These cookies remember your preferences, including:

• Language settings
• Region
• Previously viewed products
• Saved preferences

They provide a more personalised shopping experience.

Marketing Cookies

With your consent, marketing cookies may be used to display advertisements that are more relevant to your interests and to measure the effectiveness of advertising campaigns.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We respect your privacy and never sell your personal information.

However, we may share your information with carefully selected third parties where necessary to operate our business and provide our services.

These may include:

• Payment service providers
• Delivery and courier companies
• Website hosting providers
• IT support providers
• Fraud prevention services
• Age verification providers
• Marketing and email service providers
• Legal and regulatory authorities where required by law

Each third party is required to protect your information and use it only for the specific purpose for which it was provided.

Payment Processing

To securely process payments, we work with trusted payment providers.

We do not store or have access to your complete payment card details. Payment information is securely processed by our authorised payment partners using industry-standard encryption and security measures.

All online transactions are protected using secure technologies designed to safeguard your financial information.

Delivery Partners

To deliver your orders efficiently, we share only the information necessary with our delivery partners.

This may include:

• Your name
• Delivery address
• Contact number
• Email address (where required)
• Order reference

This information is used solely for delivering your order and providing delivery updates.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal, tax, accounting, and regulatory obligations.

The length of time we retain information depends on factors such as:

• Outstanding orders
• Warranty or return periods
• Legal requirements
• Fraud prevention
• Accounting records
• Customer service enquiries

When your information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of using appropriate security measures.

Data Security

Protecting your personal information is extremely important to us.

We implement a variety of technical and organisational safeguards to help protect your data from unauthorised access, loss, misuse, disclosure, alteration, or destruction.

Our security measures include:

• Secure SSL encryption
• Password-protected systems
• Secure databases
• Restricted staff access
• Firewalls and network protection
• Regular security monitoring
• Access controls for authorised personnel only

While we take every reasonable precaution to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

International Transfers

Where possible, your personal information is stored and processed within the United Kingdom or the European Economic Area (EEA).

If it becomes necessary to transfer your information outside these regions, we will ensure that appropriate safeguards are in place to maintain the same level of protection required under UK data protection laws.

Such safeguards may include:

• Standard Contractual Clauses approved by relevant authorities.
• Transfers to countries recognised as providing an adequate level of data protection.
• Other legally approved mechanisms designed to protect your personal information.

Age Verification and Children's Privacy

E-Juice Couture sells age-restricted vaping products intended only for adults who meet the legal age requirements in their country of residence.

We may carry out age verification checks before processing or dispatching your order.

Our website is not intended for individuals below the legal purchasing age for vaping products. We do not knowingly collect personal information from minors.

If we become aware that personal information has been collected from someone under the legal age without appropriate consent, we will take reasonable steps to delete that information as soon as possible.

Your Privacy Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have a number of rights regarding your personal information.

These rights include:

Right to Be Informed

You have the right to know what personal information we collect, why we collect it, and how it is used.

Right of Access

You may request a copy of the personal information we hold about you at any time.

Right to Rectification

If any information we hold is inaccurate or incomplete, you have the right to ask us to update or correct it.

Right to Erasure

In certain circumstances, you may request that we delete your personal information where there is no legal reason for us to continue processing it.

Right to Restrict Processing

You may ask us to temporarily restrict the processing of your personal data while certain issues are investigated.

Right to Object

You have the right to object to the processing of your personal information where we rely on legitimate interests or use your information for direct marketing.

Right to Data Portability

Where applicable, you may request a copy of your personal information in a commonly used electronic format so it can be transferred to another service provider.

Rights Relating to Automated Decision-Making

Where applicable, you have the right not to be subject to decisions based solely on automated processing that significantly affect you.

If you wish to exercise any of these rights, please contact us using the details provided below.

Accessing, Updating or Deleting Your Information

You may contact us at any time if you would like to:

• View the personal information we hold about you.
• Correct inaccurate or outdated information.
• Update your account details.
• Request deletion of your personal information where legally permitted.
• Withdraw previously given consent.
• Ask questions about how your information is processed.

For security reasons, we may ask you to verify your identity before processing your request.

Third-Party Websites

Our website may contain links to external websites operated by third parties.

Once you leave our website, this Privacy Policy no longer applies.

We recommend reviewing the privacy policies of any third-party websites before providing personal information, as we are not responsible for their content, security, or data handling practices.

Keeping Your Information Accurate

We encourage customers to ensure that the personal information provided to us remains accurate and up to date.

If your name, address, email address, telephone number, or any other personal information changes, please let us know as soon as possible so we can update our records.

Keeping your information current helps us provide better customer service and ensures your orders are delivered without unnecessary delays.

Complaints

If you believe we have not handled your personal information appropriately, we encourage you to contact us first so we can investigate and resolve your concerns promptly.

If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority responsible for data protection and privacy.

For more information, please visit the ICO's official website at www.ico.org.uk.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or how we process your data, please get in touch with us.

E-Juice Couture

Website: www.ejuicecouture.com

Email: info@ejuicecouture.com

Telephone: 01407 238008

Business Address: Victoria Road, Holyhead, Anglesey, Wales, LL65 1UD

Our customer support team will be happy to assist you with any privacy-related enquiries or requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, website functionality, or applicable data protection laws.

Whenever significant changes are made, the revised version will be published on this page along with the updated revision date.

We encourage you to review this Privacy Policy periodically to stay informed about how your personal information is collected, used, and protected.

Your continued use of our website following any updates constitutes your acceptance of the revised Privacy Policy.

Contact Information Summary

For your convenience, our contact details are provided below:

Business Name: E-Juice Couture

Website: www.ejuicecouture.com

Email: info@ejuicecouture.com 

Telephone: 01407 238008

Address: Victoria Road, Holyhead, Anglesey, Wales, LL65 1UD

Thank you for trusting E-Juice Couture. We are committed to protecting your privacy, maintaining the security of your personal information, and providing a safe and transparent shopping experience every time you visit our website.